SELCO has determined that the behavior of the Horizon pull list was changed when we upgraded to release 7.3. This requires changes in the way the Online Libraries handle requests and the pull list. This change is partly responsible for a backlog of unfilled requests. The ILS Operations Committee has recommended a process by which these old requests will be expedited. Items on your pull list where the request is older than 30 days will be marked 'missing' on Monday, August 08, 2005. SELCO and the ILS Operations Committee ask that each Online Library attempt to clear this backlog before this step is taken.
As many of you may be aware, the Horizon pull list does not behave the same way it did when we went live in 2003. New functionality added in release 7.3 reduces the number of items moving through delivery by ensuring that requests are filled by the pickup location if that location has an available copy of the item. This is a positive change that was greatly desired by SELCO and the ILS Operations Committee.
Moving forward, it would be in the best interest of the region if you closely monitored the requests on your pull list, and understood that unfilled requests are probably not appearing on anyone's pull list but yours. The ILS Operations Committee, with SELCO's concurrence, asks that each Online Library fill every request on their pull list from now on. The ILS Operations Committee reserves the right to contact Online Libraries that appear to be having difficulties keeping their pull list cleared
Since requests are often not moving from one pull list to another, the practice of waiting one day before filling requests from the pull list (to allow the pickup
location a chance to fill the request) no longer serves any purpose. Therefore, you should dispense with this practice, effective immediately.
The ILS Operations Committee is aware that this represents a significant change from our original practice and has made a recommendation that SELCO feels is a reasonable way to handle the backlog of existing requests that has arisen. Items on your pull list where the request is older than 30 days will be marked 'missing' on Monday, August 08, 2005. This should give you ample time to deal with requests that were not filled (in the expectation that they would appear on another location's pull list) and provides a mechanism by which missing items will no longer be available to fill the request, moving it on to another pull list. The ILS Operations Committee reserves the right to ask SELCO to carry out this process again in the future if another requests backlog should develop; SELCO will carry out any such recommendations.
If you have any questions on this matter, please contact the Help Desk or Jeannie Johnson at Zumbrota Public Library, who is the chair of the ILS Operations Committee. Thank you for your cooperation in addressing this situation.